Booking Policy

Booking and Payment Policy - General

Bookings are based on Availability and we will respond with confirmation and rates as soon as possible.  For any other enquiries regarding our luxury services please get in touch through the Contact Us page.

Please note –

  • All reservation requests are subject to confirmation.  Prices for peak periods (Christmas, New Year, Easter etc) are not displayed on this website – you will need to seek confirmation for these periods.  
  • Children are welcome.
  • Minimum Stay is 4 nights.
  • A maximum of 8 guests per night (and upon request an additional 2 children)
  • Housekeeping servicing is available on prior request at a cost of NZ$120 per service.
  • For bookings less than 7 nights, there is an additional $175 cleaning fee that will be charged (on top  of the quoted accommodation rate).
  • Check in time is 2pm / Check out time is 10am. We will try to meet early arrival requests.
  • Smoking is not permitted anywhere inside the property.
  • We are unable to accommodate your pets at Alpen View.
  • Local phone calls are free of charge as is wireless internet usage.
  • The owners maintain all facilities and appliances in full working order and in the event of any breakdown we will do our best to rectify the problem as soon as possible.

 

Payment & Cancellation Policy

A non-refundable deposit of 25% of the total stay price is required to secure your reservation.

Full payment is required 30 days before arrival. As we are a small boutique operation, cancellations affect us significantly. We will be unable to refund your payment if your plans change unexpectedly and strongly advise guests to take out travel insurance to protect themselves.

We only accept the following credit cards –

visalogomastercardlogoamericanexpresslogo

 

Booking Policy

We are required to hold a valid credit card for security during your stay at the property, in the event of any damage or breakages. The guest will be notified immediately should a charge need to be taken from the card after an inspection on check out.

Should Alpen View become unavailable, due to unanticipated conditions out of our control such as major flooding – we are unable to accept any liability for such an occurrence, financial or otherwise. In the event of such a situation occurring, every effort will be made to find alternative comparable accommodation for the intended dates of stay or if no alternative is available we reserve the right to cancel the booking. All unused rental fees and charges will be refunded. No further compensation will be offered.

Guest(s) making a booking must be over 25 years of age.

The property owner or Manager accepts no responsibility for any loss/damage or injury to guests or their property and we recommend you arrange your own travel insurance prior to your stay.
By confirming your booking with us you are agreeing to these policies.